Care Coordinator (Part-time)

Location: Hybrid – Acton MA 

Visa Sponsorship:  No, we are unable to sponsor work visas at this time

About Hagar’s Sisters: Hagar’s Sisters is a faith-based organization that cultivates the emotional healing of women in abusive relationships, empowering them through care planning, education and community and partnering with them to establish a safe and vibrant life within the context of continuing and lasting healing.

Care Coordinators provide life-changing services to women who have experienced intimate partner abuse through initial intake, care and safety planning, and ongoing compassionate care.

This is a part-time (24-32 hours) role, Tues. – Fri. afternoons 1 – 6 PM preferred

Key Responsibilities: 

• Complete and implement position specific training for call intake process, care planning, management of secondary trauma, capturing data, confidentiality, and other position specific proficiencies
• Ensure quality, compassionate, trauma-informed and equitable care of all Sisters from intake to program completion
• Effectively handle intake conversations; care planning, safety planning, safety screening email communications and follow-up calls/emails with Sisters to screen for program inclusion, course level assessment and recommendations
• Conduct regular debriefings with senior level staff and update Care Coordinator Team Manager of Sisters’ concerns
• Document new and existing Sisters to ensure accuracy and inclusion with a focus on retention
• Work with Care Coordinator Team Manager to enter new Sisters into learning management system as new users and register them for support group courses monitoring to ensure completeness, accuracy, preparation
• Support Sisters to complete the course modules
• Share policies and protocols for participating in support group and respond accordingly to concerns
• Participate in all regular staff team meetings

Qualifications:

• Domestic Violence Advocacy Certification (DVAC) provided by Hagar’s Sisters (Completed upon hire)
• Demonstrated spiritual vibrancy as a dedicated Christ follower
• Compassionate, clear, and effective phone and email communication skills
• High adaptability to learn, use, and train others on multiple technology platforms for making calls, recording data, and engaging with learning management system.

Preferred Qualifications:

• LSW with 1 year of clinical expertise
• Counselor with a specialty in domestic/sexual violence
• Bilingual candidates are encouraged to apply (English/Spanish speaking)

We offer Medical (for New England residents working at least 30 hours) and a 401(k).  

To apply, please send your resume to careers@HagarsSisters.org

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